Returns & Exchanges
At Canabzy, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most unused and unopened items. If your order doesn't meet your expectations, our dedicated support team is here to assist you with a quick exchange or a full refund.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and seals are intact, and clearly mark the RMA number on the outside of the box.
Ship It Back
Drop off your package at any authorized carrier location using the prepaid shipping label provided by our team or your preferred tracked shipping method.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing